![]() If you are a softphone vendor looking to integrate Plantronics headsets into your solution visit our developer site. Solution helpstar ASRock writes: 'To configure 7.1 CH HD Audio, it is. Plantronics Manager Pro requires Plantronics Hub, therefore no data from a native library softphone partner integration will be provided for softphone dependent reports in Plantronics Manager Pro. 1 just bought a rig 800 hd, but unable to find any driver or software to enable 7.1 surround sound, like 500e. Plantronics Manager Pro requires Plantronics Hub to be installed. These integration benefits from the ability to provide RCC support across multiple supported softphones.Ģ - Partner developed integration using native library, does not require Plantronics Hub to be installed. The softphone will appear in Plantronics Hub as SDK enabled. Requires Plantronics Hub to be installed. The softphone will appear in Plantronics Hub as SDK enabled.ġb - Partner developed integration using recommended Plantronics Hub SDK REST API method. I purchased last night a pair of the plantronics rig 800hd headset. The softphone will appear in Plantronics Hub as SDK enabled.ġa - Partner developed integration using recommended Plantronics Hub SDK COM method. OpenScape Desktop Client Personal Editionġ - Partner developed integration using one of the recommended Plantronics Hub SDK integration types (either COM or REST). V14.2 (Additional configuration required for the Shoretel TAPI Driver. V0.25.1 and above and Chrome Apps v14.7.4 and above V22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility) Yes – refer to quick start for installation instructions Partner Developed Integration (see below) The Plantronics Manager Pro softphone dependent reports are not supported. If your softphone or conferencing platform is not listed below your Poly headset will still be compatible as an audio device, but RCC will not work. Additional softphone insights are available for Poly developed integrations in certain Plantronics Manager Pro reports, for a full list of these softphone dependent reports see here. Plantronics Hub also works in conjunction with Plantronics Manager Pro to give your IT staff an easy-to-use tool to configure and manage devices across the enterprise. Use Plantronics Hub to provide RCC, as required, and enhance user experience with mute and battery status, easily visible on the taskbar. Poly products optimized for UC offer remote call control (RCC) from the headset including – call answer/end, mute, volume control, and in certain products and softphones, flashing capabilities – right from the headset, with the softphones listed below. I think my headset finally died? I have no idea what troubleshooting tips to take or if it's time for a replacement.Poly partners with the industry’s leading softphone providers to ensure integration and compatibility with our Unified Communication (UC) products. My headset doesn't connect to her bases, so it's almost certainly the headset itself. To test, I used my gf's rig 800s and hers connects to my bases no problem, so I can confirm the bases aren't broken. I can't find any software updates or drivers I can try. The headset also no longer connects to my lx base either. I've connected my hx base to my pc to try it there and no dice. So I've unpaired and re-paired these probably a lot more than average so maybe I just ran these things into the ground? I actually use this for both ps4 and Xbox one (all you need is the lx base which Plantronics sells (sold?) on their website. It's almost like it goes to pair and then reboots itself. The base light turns red again and the 800s repeat its "power on, battery high, headset connected" phrase. I can hear game/party audio for about 2 seconds and then it cuts out. The base light turns pink like it normally does when it connects. I hit the pairing button on the base and put the headset in pairing mode (headset lady says "pairing"). I've had my Rig 800HX for 2 years now and I've not run into a problem like this.īasically, my headset turns on and says "power on, battery high, headset no connected".
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